Game rules violation

If you saw cheater in the battle, please, write technical support about it. Your message should include:

1. Exact nickname of the player who you suspect in cheating;

2. The reason why you suspect him or her;

3. Attach screenshots (if any);

4. ID of the battle (written in the lower right corner in the battle and in the upper left corner in the table after the battle).

Any information about this player and his or her violations will help us to handle this situation as soon as possible. 

To find out the reason why you were banned, write us on e-mail [email protected]

Your message should include

1. The name of the game (We receive letters from players of all our games);

2. Your ID (ID is personal identification code of every player. It's set in the settings);

3. Your nickname and level (If you don't remember your ID, this information will help us to find your profile);

4. Describe your problem in the letter. 

The shooting through the obstacles may occur due to the big unsynchronization between players. Unsynchronization occurs between players due to the problem with Internet on one of the sides (when not enough to be completely disconnected from the game).

Players on the battlefield are displayed as virtual entities, which synchronize with server (position, state and so on).

So, let's us examine the situation: the enemy is near the shelter - you see him, but you see virtual entity, which is displayed there in accordance with synchronized data. 

The enemy has poor internet-connection and suddenly decides to hide behind the shelter so he actually does it (on his game client).

However, due to the problems with internet-connection this information doesn't come to the server at once (and also server needs to send you information about this player's movement).

You fire at this player at point-blank range and hit him (while on his device he is behind the shelter). You send server information about hitting, which sends it to your enemy (in case of connection stabilization). But he himself received this information being behind the obstacle. So he considers it as enemy shoot through the obstacle, however for you this player was at point-blank range and only after that hided behind the shelter. 

It works in both directions.

That's why we disconnect players with very bad internet-connection - in order not to make this problem worse. 

In case of normal interaction all these processes work perfectly,

However if you have any reasoned suspicions, that shooting through the obstacles happen due to the other reason - we are ready to listen to it.